Job Openning at Glendale Water and Power: Public Benefits Charge Coordinator

THE POSITION
Under general direction, this mid-management classification assists with performing a wide variety of program/marketing and communication services for the Glendale Water and Power Department to ensure objectives are met in the programming/marketing for electric power and water to current and potential commercial, residential and industrial users. ESSENTIAL FUNCTIONS of the job, include but are not limited to the following; conducts research, performs analyses, and makes recommendations to develop comprehensive and innovative Public Benefit Programs targeting all customer classes in the areas of demand-side management, renewable energy, research, development, and demonstration, and low-income assistance. Identifies program objectives and ensures that program development is coordinated with other government, private and third sector organizations, consultants, community groups, and the general public. Additional duties may include the development of databases and narrative reports for tracking program progress and to keep management advised of program status. Creates, develops and implements marketing and communication activities within the Department. Implements, evaluates, and modifies GWP customer relations, marketing, energy efficiency and water conservation, renewable energy, and revenue enhancing programs across all customer segments. Assists in the preparation of the program budget, and monitors expenditures. Prepares Requests for Proposals and manages contracts. Serves as internal marketing coordinator for internal marketing services, public campaigns and advertising promotions, and education awareness of water and energy programs. Monitors and evaluates the needs and responses of residents and businesses to ensure effective communications through surveys and various customer outreach efforts. Maintains current media relations network to promote the City and Utility services. Creates press releases, articles, and annual reports for improving public awareness and communications for the City and Utility. Assists in promoting utility programs to residents and business customers. Develops and makes community based presentations to interested consumer and business groups for customer education and business development. Coordinates the work of any assigned support personnel. Assumes responsibility for ensuring the duties of this position are performed in a safe, efficient manner. Performs other related duties as assigned.
MINIMUM REQUIREMENTS
Knowledge, Skills, and Abilities
Knowledge of: market and customer research methods; pertinent federal, state, and local policies, procedures, and regulations; modern methods and techniques of marketing and customer service; electric power and water usage; office methods, procedures, and equipment.
Ability to select, supervise, train, and evaluate staff; analyze problems, identify multiple solutions, and project consequences of proposed actions, implement recommendations in support of goals; provide administrative and professional leadership and direction; recommend, implement, evaluate, and modify goals, objectives, and practices; communicate clearly and concisely, both orally and in writing; develop and maintain positive working relationships with City departments, businesses, and the local community; prepare and present clear and concise administrative and financial reports; use appropriate computer hardware and software.

OTHER CHARACTERISTICS
Willingness to: work overtime as necessary; assume personal responsibility for maintaining a safe work environment; initiate, recommend, and carry out personnel actions.

EXPERIENCE
Two years of professional experience in marketing, business account relations, business retention programs, customer service, energy or water conservation, and/or related products and services for an electric, water, or other utility or similar experience in the energy services industry. Management and/or supervisory experience is highly desirable.

EDUCATION/TRAINING
Bachelor’s Degree from an accredited college or university with major work in marketing, business, or a related field. A Master’s degree in marketing or business is highly desirable.

LICENSES
Valid California Class C Driver’s License is required.

NOTE
An equivalent combination of experience, education, and/or training may substitute for the listed minimum requirements.

SELECTION PROCEDURE
The examination will consist of an evaluation and an oral, with the evaluation as a qualifying step and the oral 100%. All applications, resumes and submitted reference materials will be reviewed and evaluated and only the best-qualified candidates based on applicable experience will be invited to the oral examination. Any evaluation will be based on the candidate’s education and experience as related to the position. Any examination will be to evaluate the candidate’s education, experience, knowledge and skills for the position. The City of Glendale reserves the right to modify the above stated examination components and/or weights. Should this be necessary, the candidates will be notified of the specific examination components and weights prior to the administration of any examination. The selected candidate will be subjected to Livescan fingerprinting. TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of special needs at least five days prior to the first test part so that a reasonable accommodation may be made. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity.

PUBLIC BENEFIT CHARGE COORDINATOR Date Posted: 11/15/2010 Bulletin #7409
Public Benefit Charge Coordinator-GWP-10
Substantial Benefits – Salaried Employees Promotional Opportunities – Retirement Benefits – Vacation – Holidays – Sick Leave – Health & Dental Plans – and others

WHERE AND HOW TO APPLY
Applications must be filed at the Human Resources Department, 613 East Broadway, Room 100, Glendale, California 91206, before the final filing date stated on this employment announcement. Unless otherwise indicated, mailed applications must be postmarked by midnight of the final filing date. Late applications will not be accepted. Jobs that have “No set filing date” may be closed at any time without prior notification. Office hours are 7:30 a.m. – 5:30 p.m., Monday – Thursday and 8:00 a.m. – 5:00 p.m. on Fridays.
An official City application is required for all positions. Application materials may be obtained from the City of Glendale Human Resources Department by calling (818) 548-2110. You may also email your request to COG_HR@ci.glendale.ca.us.

ADDITIONAL EMPLOYMENT INFORMATION
Age: Some classifications may have specific age requirements.

Citizenship: Is NOT a requirement unless so stated. Non-citizen applicants must have alien registration receipt card.

Driver’s License: When so stated on the reverse side of this bulletin, a valid California driver’s license of a specific class will be required at all times during your employment in this classification.
License must be presented and verified before your name can be certified from the eligible list. Individuals in certain positions may be required to obtain a license at a later date as a condition of employment.

Eligible Lists: Names of persons who successfully pass all sections of the examination are entered in order of their total scores on an eligible list for the class of position for which the examination is given. Three names are certified by the Civil Service Commission to the departments of City government whenever there is a vacancy to be filled. An open eligible list is valid for a minimum of one year and a maximum of two years. Promotional lists are valid for two years. An open list may be cancelled any time it is over one year old, or less than three names remain on the list.

Examination: Open competitive examinations are open to any person who meets the minimum requirements as stated on this bulletin. All applications filed will be reviewed, and those persons who do not appear to be qualified will be rejected and will be so notified prior to the time of the examination. Applicants must pass each section of the examination with a score of 70.00 or better. Promotional eligibility is extended to permanent City employees who have completed their probationary period by the final filing date and who meet the minimum requirements stated on the bulletin.

Promotional Examination Process: Some exams are designated as promotional and limited to current city employees only. Any City of Glendale employee who meets the minimum qualifications for this position, has completed probation or six months of City employment, and is occupying a permanent full-time classification on file in the Human Resources office. Hourly City employees may be considered, provided that they furnish proof of continuous employment immediately preceding the final filing date, which would equal a minimum of six months of full-time service or 1040 part-time hours (Civil Service Rule VIII 4-E). Please check the front of the bulletin for promotional eligibility. Applicants selected to compete in the examination process must pass each section of the examination with a converted score of 70.00 or better.

Examination Appeal Period: All appeals regarding perceived unfairness or lack of job relatedness of any examination must be filed in writing in the Human Resources Department by the end of the third work day immediately following the examination and before results of the examination are published. (Civil Service Rules & Regulations, Rule IV, Section 13).

Pre-Placement Medical and/or Psychological Examination: Candidates considered for appointment must pass a pre-placement medical examination, which includes a drug/alcohol screening test. The pre-placement medical examination, which is based on the occupational health standards of the position, is to determine whether the eligible candidate is physically and/or psychologically capable of performing the essential functions and duties of the position before being appointed to that position.

Probationary Period: Unless otherwise stated on this bulletin, permanent employees must successfully complete a probationary period of six months.

Veteran’s Preference: Is given for Open entrance level classifications. Veterans, the unmarried widow or widower of a veteran, disabled veterans and the spouse of a disabled veteran who have received a passing score on the examination are entitled to additional points as determined by the Civil Service Commission. To claim preference, proof of military service (DD214 or equivalent) must be submitted by the final filing date.

For the latest in job opportunities with the City of Glendale, visit www.ci.glendale.ca.us or call the Job Hotline at (818) 548-2127

ABOUT THE CITY OF GLENDALE
Glendale is the third largest city in Los Angeles County with over 200,000 residents and is located northeast of Los Angeles in the foothills of the San Gabriel Mountains. The City is noted for its excellent residential areas, shopping facilities, libraries, hospitals and parks. The City is served by several major freeways, is centrally located near downtown Los Angeles, Burbank Airport, and the many recreational facilities of Southern California. The City has a Council-Manager form of government and provides a range of municipal services including its own electric and water utility. The Glendale Unified School District and Community College District offer residents excellent educational opportunities.